Returns & Exchanges
At Rainbow Kitten Surprise, we want you to be completely satisfied with your purchase. If your order doesn't bring you joy, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in unworn condition.
Ship It Back
Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing