Frequently Asked Questions
Everything you need to know about your Rainbow Kitten Surprise experience
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Are your products ethically sourced?
Absolutely. We prioritize working with manufacturers who adhere to fair labor practices and use sustainable materials whenever possible to ensure high-quality, guilt-free products.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.